Customer Care

What is the Return Policy?

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:

• Sale Items Or Items Purchased During A Flash Sale/Promotional Event Are Only Eligible For A Store Credit Or Exchange;
• Orders Which Have Used A Promo Code That Discounts The Order (Excluding Our Welcome Offer) Are Only Eligible For A Store Credit Or Exchange;
• Item/S Must Be Returned Within 2 Days Of Receiving Your Purchase Together With Original Proof Of Purchase;
• Item/S Must Be Returned In Original Condition, Unworn, Unaltered, Unwashed And With Their Tags Attached;
• Bags / Books / Accessories – We Will Not Accept Returns On This Orders;
• Gift Cards May Not Be Returned.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 1 year from the date of issue.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Twee In One takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Twee In One.

How much time it takes to process the return orders?

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed. Upon receipt your return will undergo a quality review. Original shipping charges unless item is faulty will not be refunded.

Store credit – is another form of cash that is refunded to your customer account. Store credits can be applied at the checkout to your next order but to use ensure you’re logged into your account. You can also check your store credit balance by logging into your customer account.

Exchange – will be processed as a new order to the same address as your original order with no additional shipping charges. If your new order is of higher value our team will be in touch, if of lower value you will be issued a store credit. Refund – will be processed back to the original credit card.

Refunds can take several business days to reflect on your credit card statement depending on your payment provider. Please note, item/s discounted from a promotional event or were marked on sale cannot be returned for a refund.

Promo Codes, Flash Sale & Promotional Event Returns Policy?

All orders placed during a flash sale, promotional event or if a promo code is used to discount your order are considered a sale item and normal sale policy apply. Returned item/s will be automatically processed as a store credit or exchange.

Orders placed with our welcome 10% off offer are entitled to return for a refund, exchange or store credit.

Faulty Items?

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide out team with images of the damage, defect or fault for preliminary assessment.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.